Shipping & Return Policies

All orders will be dispatched via USPS within 7 business days of placement, though most orders are shipped sooner. Please note, this processing period does not constitute the expected delivery date. Delivery times are determined by USPS shipping timelines, typically ranging from 2 to 5 business days. Actual delivery dates may vary due to USPS service conditions and unforeseen delays beyond our control.

Sculptures may require additional processing time prior to shipment due to their specialized nature. Shipping timelines for these items may exceed those of standard products. By purchasing a sculpture, you acknowledge and accept that delivery may take longer than typical orders.

If you require expedited shipping, please email shop@aceofclay.com immediately after placing your order to request this service. Expedited shipping is available for an additional charge, which will be provided upon request. Please note that failure to request expedited shipping promptly may result in the order being processed under standard shipping terms.

All orders shall be dispatched exclusively through USPS Ground Advantage. USPS, as the designated shipping carrier, maintains a shipping delivery window of 2-5 business days. For expedited shipping requests incurring additional charges, please direct all inquiries to shop@aceofclay.com.

We ship to P.O. Boxes.

We offer international shipping to select countries, including Canada, Australia, Germany, the Netherlands, and New Zealand. However, please note that due to current VAT restrictions, shipments to the United Kingdom are not available at this time.

Epiclay™ Shipping:

At this time, Epiclay™ is available for shipping within the United States only. We are actively exploring additional international markets and hope to make Epiclay™ available to our international customers in the future!

If you have any questions regarding shipping to your location, please email shop@aceofclay.com.

To place an international order, please email shop@aceofclay.com with your order details and full shipping address.

All international customers are responsible for any applicable import taxes, customs duties, and additional fees associated with their orders.

Pre-order items will ship once they are available in stock. Estimated shipping date ranges are provided on the respective product page for each pre-order item and are subject to change. Customers will receive a shipping confirmation and tracking information once their order has been dispatched.

Please note that if an order contains both pre-order and in-stock items, the order will be held and shipped in full once the pre-order item(s) become available. To receive in-stock items sooner, customers must place a separate order excluding any pre-order item(s).

Orders and pre-orders may be canceled at any time prior to shipment, excluding gift cards. Once an order has been shipped, cancellations are no longer accepted. All Epiclay™ sales are final. All gift card sales are final and are not eligible for cancellation or refund, except where required by law.

To initiate an order cancellation, ensure you have not received a shipping confirmation and reach out to shop@aceofclay.com with your request.

Orders may be canceled at any time before fulfillment. If you need to cancel your order, please contact us as soon as possible at support@aceofclay.com.

Once an order of Epiclay™ has been shipped, it can no longer be canceled.

Returns & Exchanges

Due to the nature of our product, all Epiclay™ sales are final once shipped. We do not accept returns or exchanges.

However, your satisfaction is incredibly important to us! If there is an issue with your clay or your order arrives damaged, please contact support@aceofclay.com. We will be happy to work with you to resolve the issue.

Heat Exposure & Delivery

Polymer clay is sensitive to temperature, and prolonged exposure to excessive heat may affect its consistency and performance.

Every box of Epiclay™ is inspected before shipping and stored in a cool, temperature-controlled environment to help ensure it leaves our facility in excellent condition.

Although unlikely, once your package has been delivered, we are not responsible for clay that becomes damaged, or cured due to exposure to heat, including packages left in direct sunlight, on hot porches, or in other high-temperature environments.

We strongly encourage tracking your shipment and making arrangements to bring your package indoors as soon as possible after delivery, especially during warmer months. If you are unable to be home when your clay arrives, we recommend asking a neighbor, friend, or family member to retrieve your package and store it in a cool, shaded area until you return.

What if my clay feels warm when it arrives?

Don't worry! If your Epiclay™ feels warm to the touch after sitting outside, that doesn't necessarily mean it's ruined. Simply allow it to sit at room temperature for a few hours before opening or working with it. In most cases, the clay should return to its original consistency once it has cooled.

Please note that this applies to clay that has simply become warm or softened. Clay that has actually cured due to excessive heat will not return to its original uncured state.

Your clay is more than just a purchase. It's an investment in your creativity, and we want to make sure it reaches you in the same excellent condition it left our facility. A little extra care when receiving your delivery helps ensure your Epiclay™ is ready for whatever you dream up next.

If you believe your clay arrived with a manufacturing defect or another product-related issue, please contact support@aceofclay.com. We're always happy to help and we will make it right!

We strive for customer satisfaction. If for any reason you are not satisfied with your purchase, returns are accepted within 14 days from the date of USPS delivery confirmation. The customer is responsible for arranging and covering the costs associated with shipping the item back to our facility for returns or exchanges. A refund will be provided once the item has been received.

In the event of a defective item, not caused by the customer or shipping company, we will provide a replacement free of charge. Photo evidence of the defective item will be required for our assessment and decision on the replacement. Customer may be required to return the defective item to receive the refund, but shipping costs will be covered.

While we take every precaution to ensure safe delivery, we are not liable for items damaged or lost during shipping, as this is beyond our control. If you receive a damaged item, we may provide a replacement free of charge, however, the customer will be responsible for the new shipping costs.

To initiate a return, please contact us via email at shop@aceofclay.com.

SCULPTURE PURCHASES

If you purchase a sculpture, you may cancel your order prior to shipment per our cancellation policy. However, once the sculpture has shipped, all sales are final, and we do not accept returns on sculptures under any circumstances. By completing your purchase, you agree to these terms.

In the event that a sculpture arrives damaged, please contact us at shop@aceofclay.com within 48 hours of the package being marked as delivered by the carrier to discuss a resolution. Photo evidence of the damaged sculpture and shipping box will be required. If we are not contacted within this timeframe, we are not liable to take further action. Each case will be reviewed individually to determine the appropriate course of action.

GIFT CARDS

All gift card sales are final. Gift cards are delivered by email to the address provided at checkout and are non-refundable once purchased. Please verify the recipient email address before completing your order. Gift cards cannot be redeemed for cash, canceled, returned, or exchanged.

We are pleased to accept purchase orders (POs) for transactions. Please note that all purchase orders must be paid in full prior to order processing and fulfillment. For inquiries, additional information, or to place a purchase order, please contact us at shop@aceofclay.com.

It is the customer’s responsibility to ensure their shipping address is correct when placing an order. If a package is undeliverable due to an incorrect or incomplete address provided by the customer, the order will be returned to us. In such cases, the customer will be responsible for any additional shipping costs to have the package re-shipped to the correct address. No refunds will be issued in this event, and failure to pay for reshipment does not entitle the customer to a refund on their order.

We are not responsible for lost or misdelivered packages due to incorrect address input. If you realize there is an error in your shipping details, please contact us immediately at shop@aceofclay.com with the order number and the correct address before your order ships.